Frequently Asked Questions

Do your balloons float?
No, our balloons are air filled-you literally blow them up yourself. A helium filled balloon will eventually deflate. Our custom photo balloons are meant as keepsakes-not throw-aways. The balloons are shipped flat and you blow them up with a small straw included. They also come with a stick and a base to sit on a table or add to a centerpiece.

What sizes and shapes do your photo balloons come in?
Our Balloons come in three shapes: stars, hearts, and circles. Each of the shapes is available in two sizes: 18cm deflated(approximately 7.5 inches inflated) and 28 cm deflated(approximately 11 inches inflated).

I saw a balloon that says "Happy Birthday". Can I use it for my anniversary instead?
Most of our balloons are interchangeable and can be used for many different events-just tell us the text you want. Please note that all designs are not compatible with text so please pick your design accordingly.

Is there a fee for text?
We are happy to customize the text of your photo balloon to your specifications, free of charge. While some of the balloons on our website have a sample text, we can add or delete text upon request. Unless we receive a specific request, text font and color is at our discretion. Please be accurate when placing your order-once production begins we cannot make any changes.

What is the process for submitting photos?
First, select your balloons and text. After you check out and submit payment, email your photo with your full name in the subject line to

What photo formats do you accept?
Photos must be digitally transmitted. We will not accept hard copies of photos. Photos can be sent in the following formats: JPEG, GIF, and PNG.

What kinds of photos work best?
Newer photos that have been digitally taken will work the best, however they don't necessarily make the most sentimental of balloons. In our sample designs, we have included a variety of photos from professional photographers to old Polaroid snapshots to show you quality. We do not Photoshop the backgrounds out as often this adds to the interest of the photo balloons. Please contact us if a clean background is needed and we will try to accomodate you.

Can I have a balloon made with a design not featured on your website, such as school colors, country flags, etc?
Yes! At your request, we can create a personalized balloon designed for your specific needs, including chosen colors, logos,crests, etc. Please check out our color palette section for available colors or contact us for a customized color. We will make every effort to match your color but reserve the right to choose the closest color. We also the right to refuse any order based on inappropriate language or photos.

Does the balloon come blown up?
To save shipping costs, the balloons come unassembled. We provide simple instructions on how to blow them up. Remember they are air inflated so you literally blow them up like a latex balloon through the straw that is provided. Also, since they are inflated, you can blow them up again if they begin to deflate. The balloons are subject to cold temperatures, so if they begin to deflate, just blow them up again.

Do you offer text in languages other than English?
Definitely. Just type or copy and paste what ever message you would like in the appropriate language.